Cancellations and refunds are determined by case by case scenarios. We are determined to fulfill your order once it is placed. Once an item on preorder is placed, we contact our respective supplier to place in that order for you. When we place that order, we cannot remove or cancel that item with the supplier.
In the situation you are granted a refund, it will be your transaction total minus the 15% restocking fee.
We do not accept cancellations or refunds on the difference for currency fluctuations.
Please contact us if you have any specific questions about cancellations and refunds.
Otaku Owlet reserve the right to change the cancellation and refund policy at any given time without notice.
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